Policies
Last updated: 15/7/2024
Welcome to CCM. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.contentcashmedia.com
Information We Collect
Personal Data: Information you provide when you register, such as name, email, address, and phone number.
Usage Data: Information automatically collected, like IP address, browser type, and pages visited.
Financial Data: Payment information when you make purchases.
How We Use Your Information
We use your information to:
Create and manage your account.
Process transactions and send related information.
Provide customer support.
Improve our services and site functionality.
Sharing Your Information
We may share your information with:
Service Providers: Third parties who help us operate our website and services.
Legal Requirements: If required by law or to protect our rights.
Security
We take reasonable measures to protect your data, but no system is completely secure. Please use caution when sharing information online.
Children’s Privacy
We do not collect information from children under 13. If we learn we have, we will delete it.
Changes to This Policy
We may update this policy. Changes will be posted on this page.
Last updated: 15/7/2024
Refund Eligibility
We offer refunds under the following conditions:
Service Not Delivered: If the service you purchased was not delivered within the agreed timeframe.
Unsatisfactory Service: If you are not satisfied with our service due to [specific reasons, e.g., quality issues, inaccuracies], you may be eligible for a refund.
Cancellation: If you cancel the service before it has been initiated, you may be eligible for a full or partial refund, depending on the timing of your cancellation.
How to Request a Refund
To request a refund, please contact our customer service team at [Your Contact Information] within [X] days of the service delivery or issue occurrence. Include the following information in your request:
Your name and contact information.
The service purchased and date of purchase.
The reason for the refund request.
Refund Process
Once we receive your refund request, we will:
Review your request and notify you of the approval or rejection of your refund within [X] business days.
If approved, process the refund to your original method of payment within [X] business days.
Non-Refundable Services
Certain services are non-refundable, including but not limited to:
Services that have been fully delivered and accepted.
Custom or personalized services.
[Any other specific non-refundable conditions].
Last updated: 15/7/2024
Service Delivery
Delivery Method: Our services are delivered digitally via [email, online portal, etc.], or through scheduled appointments.
Delivery Timeframe: Services will be delivered within [X] business days from the date of purchase or as per the agreed schedule. Any specific delivery times will be communicated during the ordering process.
Confirmation: Upon successful delivery of the service, you will receive a confirmation email or notification.
Delivery Issues
If you experience any issues with the delivery of our services, please contact us immediately at [Your Contact Information].
Common issues may include:
Non-Receipt of Service: If you have not received the service within the specified timeframe.
Incorrect Service: If the delivered service does not match your order.
Technical Issues: If there are any technical problems preventing you from accessing the service.
How to Report Delivery Issues
To report any delivery issues, please contact our customer service team at [Your Contact Information] with the following information:
Your name and contact information.
The service purchased and date of purchase.
A detailed description of the issue.
Resolution Process
Once we receive your report, we will:
Acknowledge receipt of your report within [X] business days.
Investigate the issue and provide a resolution within [Y] business days.
If necessary, re-deliver the service or offer an alternative solution.
Last updated: 15/7/2024
Return Eligibility
We offer returns under the following conditions:
Service Not Delivered: If the service you purchased was not delivered within the agreed timeframe.
Unsatisfactory Service: If you are not satisfied with our service due to [specific reasons, e.g., quality issues, inaccuracies], you may be eligible for a return.
Service Cancellation: If you cancel the service before it has been initiated, you may be eligible for a full or partial return, depending on the timing of your cancellation.
How to Request a Return
To request a return, please contact our customer service team at [Your Contact Information] within [X] days of the service delivery or issue occurrence. Include the following information in your request:
Your name and contact information.
The service purchased and date of purchase.
The reason for the return request.
Return Process
Once we receive your return request, we will:
Review your request and notify you of the approval or rejection of your return within [X] business days.
If approved, process the return to your original method of payment within [Y] business days.
Non-Returnable Services
Certain services are non-returnable, including but not limited to:
Services that have been fully delivered and accepted.
Custom or personalized services.
[Any other specific non-returnable conditions].
Last updated: 15/7/2024
Cancellation Policy
We understand that sometimes plans change. You can cancel your service under the following terms:
Cancellation by Customer
Before Service Initiation: If you cancel the service before it has been initiated, you may be eligible for a full refund.
After Service Initiation: If you cancel the service after it has been initiated but before completion, you may be eligible for a partial refund, depending on the amount of work already completed.
Cancellation within [X] Hours: If you cancel the service within [X] hours of the scheduled appointment or service start time, no refund will be issued.
How to Cancel
To cancel a service, please contact our customer service team at [Your Contact Information] as soon as possible. Include the following information in your cancellation request:
Your name and contact information.
The service purchased and date of purchase.
The reason for the cancellation.
Cancellation by CCM
We reserve the right to cancel the service under certain circumstances, such as:
Unforeseen Circumstances: If there are unforeseen circumstances that prevent us from delivering the service.
Non-Compliance: If the customer fails to comply with our terms and conditions or policies.
In such cases, we will notify you as soon as possible and provide a full refund or reschedule the service.
Refund Process
Once we receive your cancellation request, we will:
Acknowledge receipt of your request within [X] business days.
Review and process the cancellation.
If eligible, process the refund to your original method of payment within [Y] business days.